Defensive Design is the practice of planning for when things go wrong. And in the online world things will Inevitably go wrong. Blame it on the hardware, software or the user, it doesn't matter. The point is that problems happen. How you enable customers to recover from problems is a large measure of a web sites' experience. A little extra planning can help soften the blow and get people back on track when a problem is encountered.

Do you have a defensive design strategy in place for your web site?

For additonal information on this topic feel free to get in touch, or pick up a copy of Defensive Design by 37signals.

Something happened to the page you were looking for.

It was either moved, renamed, deleted or simply doesn't exist. You might have mis-typed or followed a broken link here. It doesn't really matter how you got here, the important thing is getting you back on the right track. You can head on over to the home page or use the links above to help you find what you're looking for. If that doesn't work the contact page lists multiple options for getting in touch with us.

Thanks for your patience.
Minch Design, Inc.

Hello. We specialize in visual design for web and print projects.

Something happened to the page you were looking for.